Deliveries

The current charge is £6.50 per delivery for each case of six bottles of wine.

We will deliver your order by courier, within 3-5 working days. As soon as the order leaves the warehouse, you will receive an email informing you of the expected delivery date and when it has been delivered, you will receive another email informing you that it has been delivered.

The Warehouse is now running a short week – Their opening hours are now Tuesday – Friday 9am – 5pm. This will mean orders made between Thursday after 5pm and Monday inclusive, will be delivered Wednesday, Thursday and Friday.

Delivery options

Our drivers are fully aware of the need to protect themselves and yourself when delivering/picking up.

They will deliver to you, and ask for a signature of receipt which they will give to you.

They will leave the items safe, by arrangement, in a place that is secure, protected from weather, and not in direct site of neighbours or the Public. (i.e. a shed, porch with an outside door). Due to the high value of the wine, you must arrange how the delivery is to be made, if you are unable to come to the door or you are out.

Returns

We accept returns on the following basis:

Free of Charge:

  • A pre-agreed Sale or Return function
  • Faulty wine (corked or tainted) – if agreed, we may just replace the wine like for like.
  • Wine not as described (i.e. picking error)
  • Broken bottles upon delivery – replacement will be made for all broken bottles and those stained by the leaked wine only if immediately reported upon delivery or within 7 days and the pieces must be kept for pick up by us.

Delivery charge will apply:

  • Dislike of the wine, if, for any reason, you do not like the wine, you can return the remaining full bottles for either a replacement or a credit.
  • Cancellation of an event where no Sale or Return had been agreed
  • Ullage: Some wines with age show a drop in the level of wine due to evaporation, this is entirely natural, and therefore the wine is considered non-refundable.

Delivery / Returns Enquiry